Emergency Notification System

Author Vanessa Reynolds on March 28, 2013 | Print | Bookmark

What is the Blackboard Connect service?

The Blackboard Connect service allows members of the Alcorn’s emergency preparedness team and authorized users (like campus police) to create and rapidly disseminate time-sensitive messages to every telephone number, email, and SMS registered in the notification database. With the Blackboard Connect service, authorized users can send thousands of messages in minutes.

How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones and/or email and SMS texts in the notification database.

What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using this service.

Examples would include severe weather warnings, active shooter warnings, hazardous conditions affecting specific areas and any other situation that could impact the safety, property, or welfare of Alcorn community.

Is my telephone number included in the notification database?

If you are an enrolled student and an active employee of Alcorn and If you have not registered to receive emergency notifications yet, we can only send emergency notifications to your Alcorn email account but If you have registered for emergency notifications, you will receive it on all the phone numbers that you have registered as well as email and SMS texts.

How do I register for Blackboard Connect?

Please use the following link to register for Blackboard Connect. You can login with your Banner 'A' number and six digit pin. https://connected.alcorn.edu/

May I use a cell phone as my notification database listing?

Yes. We can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

Can I register my parent’s or guardian numbers in the notification database listing?

Yes. We can accept up to six unique numbers as primary and secondary phone numbers in the database.

What precautions are being taken to protect personal information?

Blackboard Connect is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security.

NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or

FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are made by the system?

The caller-ID number for calls generated by the Blackboard Connectservice will be the same as the main Alcorn number (601) 877-6100.

How does the Blackboard Connect system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts, the call does not successfully go through the system will stop attempting to call.

I was not able to listen to the entire call. Is there a way to repeat the message?

Yes. At the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.

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Last updated on March 28, 2013 with 11291 views