Accessing BigBlueButton Conferences in Firefox

Author Stanley Stephney on March 21, 2019 | Print | Bookmark

As of 3/20/2019, some Firefox users have reported trouble accessing their Conference/BigBlueButton session in Canvas. To get into your BigBlueButton session, you can do one of two things -- get Chrome or update Firefox and Flash Player. This article explains both solutions:

Please note that bold text indicates text that you should see on your computer screen.

Solution #1: Update Firefox and Flash

Part I - Update Firefox

  1. First, open Firefox on your computer.
  2. Next, in the upper right corner of your Firefox window, click on the Open menu A picture of the icon for the Open menu button. button.
  3. In the menu, click on Help; then click on About Firefox. In the next window that appears, you'll see one of a few things:
  4. If you see Firefox is up to date, then you already have the latest version of Firefox and you can move on to the next step.
  5. If you see a prompt saying that Firefox is downloading an update, you can wait until the download completes, then click the Restart to update Firefox button that appears.
  6. After clicking Restart to update Firefox, Firefox itself will close and reopen a few moments after that.
  7. Repeat steps 2-5 until you see that Firefox is up to date. Usually, repeating these steps isn't necessary.

Part II - Update Flash

  1. First go to in your web browser, and follow the prompts to install Flash player on your computer.
  2. After installing Flash, close all Firefox windows that you may have open and then re-open Firefox and join your online lectures as usual.

You should now be able to access your live online lectures. If not, try Solution #2 below...

Solution #2: Get Google Chrome

  1. In your web browser, go to
  2. Click the blue Download Chrome button.
  3. Follow the prompts to install Google Chrome on your computer.

After installing Chrome, you should now be able to access your live online lectures. If you had trouble with completing both of these steps, please do call the 24/7 Hotline for assistance (1-855-589-6656 for students and 1-855-590-7763 for faculty).

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Category: Alerts and Known Issues, Canvas

Last updated on March 21, 2019 with 944 views