Quick Tips for Office Telephones

Author Stanley Stephney on February 3, 2021 | Print | Bookmark

Contents



Light Indicators

  • Solid green light: active call
  • Flashing green light: incoming call
  • Flashing red light: call is on hold
  • Solid red light: extension is on the phone


Call Logs

Down arrow (missed calls will stop flashing in the top right corner once you open and close the call log)


Contact List

Left arrow and right arrow


Directory

Contact directory is option 1-this is where you can add your own person contacts. Enterprise directory is option 4- this is the pre-loaded directory of all the C Spire desk phones within your organization.


Call Park

Call parking allows you to park the call on one phone then pick the call up on another phone:

  1. Simply push the "park" soft key. You must inform the person picking up the call where the call is parked, options are 2, 3, 4, and so on.

Pick Up a Parked Call

(calls will stay parked for 90 secs then ring back the extension that is was originally parked on)

:Dial into the speed dial where the call is parked:

Call park 02: hit the number 2 key then dial/send key then pick up handset
Call park 03: hit the number 3 key then dial/send key then pick up handset
Call park 04: hit the number 4 key then dial/send key then pick up handset


Consultative-Friendly Transfer

Consultative-friendly Transfer allows you to speak to the person before sending them the caller.

Transfer Button-(Lines Key-if screen needs to come back up to use a speed dial)
Press Speed Dial or dial extension then press the #/send/dial key or dial 10 digit number
(Talk)

Transfer Button

*The cancel key brings the caller back to you if needed.
*If you are receiving a friendly transfer, stay on the phone-the caller is immediately on the phone.

*transfer button is the phone to phone icon button

Transfer Directly to Voicemail-allows you to send the caller directly to VM without ringing phone:

Transfer button
Dial *55 plus extension then press # to send

Transfer blind-sending a caller straight through with no warning:

Transfer Button
Blind Key (Lines Key-if screen needs to come back up to use a speed dial)
Press Speed Dial or dial extension then press #/send/dial key or dial 10 digit number

*transfer button is the phone to phone icon button


Push-to-Talk

Works like a walkie-talkie/instant speakerphone between the two phones:

*50 plus extension then press send/dial


Conference Calls

Allows two calls to be added:

Get your first caller on the phone then push more and then confrnc, dial second number, after getting the second caller on the phone, push more and then confrnc to join both callers to your phone.

*you can also join two calls on two different extension lines by pressing the more key and then the join key


How to Forward Your Phone

Just forwards your extension:

  1. Press the Forward key.
  2. Select the forwarding option (always-will go straight to the other device, no answer-select the number of rings before it goes to the other device, I recommend 3 rings) and add the number to forward to whether another extension or 10 digit number.
  3. Hit the Enable key.

You can use the same 3 steps to disable the forward.


Do Not Disturb

Do Not Disturb (DND) sends calls straight to VM (more DND turns it ON, more DND turns it OFF). If you do not have VM, it goes to a busy signal.


*Hold (II) only holds the call to your phone
*Redial Key-redials the last incoming call to your extension
*House Key always brings you to the home screen

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Category: Telephone Services

Last updated on February 16, 2021 with 87 views